Shingirl’s sales are built on our outstanding design and proven reliability. We have a QA team that verifies the proper functioning of your ordered products before they are packed and shipped to you, ensuring guaranteed product quality. However, please carefully confirm your size before purchasing (size information is displayed under each item).
If you are not satisfied with the items you received, you can easily exchange or return them for a refund. Please submit a ticket to contact us, and we will do our best to help.
Here you will find detailed instructions on how to process a return or exchange. The policy applies from the date the order is received. Please check whether any of these conditions apply to you and whether the items are covered by our 90-day return policy.
(1) We shipped the wrong order or the wrong items, you received defective items, or the quality of the products you received is poor or defective.
(2) Dressiness Problem
The following reasons are covered by the LIMITED SERVICE COVERAGE of our 90-day return/exchange policy.(The customer is responsible for return shipping costs and the restocking fee. Shingirl does not refund shipping costs.)
(1) You have selected the wrong product size.(2) Personal reasons. You have changed your mind, your taste, etc.
The following reasons are NOT covered by our 90-day return policy, and we are not responsible for these matters.
(1) The products are exposed to corrosive substances or chemicals. Exposure to chemicals can alter the appearance of your Shingirl product.(2) The products are damaged due to improper handling or maintenance.
Easy exchange:
You are welcome to return the original product (in NEW condition) along with a request for a different product. Please note that there is no guarantee the product you desire will still be in stock when your exchange request is received. Simply fill out the return/exchange form on the back of the delivery note included with your package, providing all the necessary information (item name, color, and size) so that we can obtain the correct item for you.
Return procedure:
(1) If you are not satisfied with the product you received, please contact our customer service team first for further assistance and to request a return authorization and return instructions. Please submit a support ticket and attach clear photos of any items with quality issues. Our email address is: shingirlorder@gmail.com(2) Our business address: Room 605, No. 10 Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China
(3) Place the item in the original packaging and seal the package securely.(Returned items should be new and unworn. They must be kept in the original condition in which you received them.)
(4) Drop off your package at your local post office.(5) Once we have received your package, we will promptly process an exchange or issue a refund to your account in accordance with our return policy (approx. 5–7 business days).
(6) Finally, we will notify you via email once your return or exchange has been processed.
Refund.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
Once your approval is granted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially posted.
Next, contact your bank. It often takes some time for a refund to be processed and posted (approx. 5–7 business days).
If you have done all this and have not yet received your refund, please contact us:
Contact us: Monday to Friday (EST), 7:00 p.m. to 4:30 p.m.
Service Hotline: +86 134 8988 5489
Service-E-Mail:shingirlorder@gmail.com
Sold out:
Some items may be out of stock, or there may not be enough products available to complete the order during the checkout process. Our customer service team will contact you with a status update. Customers have the right to request a partial refund (covering a portion of the item and shipping costs) if they do not receive an email notification.
Missing items, incorrect items, or package sent:
A partial refund is offered for missing or incorrectly shipped items. If accessories are missing or incorrectly shipped, we offer a return service. A partial refund of the item price will be offered if accessories are unavailable for return shipping. Please be sure to open the package and check the contents before signing for it.
Shipping refund.
(1) Original shipping costs and insurance are non-refundable. Even if you may have received free or underpriced shipping, we cover the original shipping costs for every order. Therefore, we do not refund the original shipping costs.
CANCELLATION POLICY.
(1) Once your order has been shipped, we will immediately begin producing your personalized items. If you wish to cancel your purchase, a 30% cancellation fee will apply.
(2) We reserve the right to change this policy at any time. Notifications of changes will be posted on this page. If you have any questions about cancellations or other policies, please contact our customer service.
If you have done all of this and still have not received your refund, please contact us:
(2) Service contact number: +86 152 5915 5714 (Monday to Friday (EST), 7:00 PM to 4:30 PM)
